·         The essential features of the product or service (model, size, color, etc.), including risks to the health and safety of consumers: at this point, the specific regulations applicable to the type of product or service must be complied with.

·          Identification of the product manufacturer (if applicable).

·         Identification of registrations of products subject to prior authorization regimes (if applicable).

·         Available stock of the product or services.

·         Warranties: the conditions to which the product or service warranty is subject must be reported.

·         Any other relevant condition or characteristic of the product or service that should be known to the consumer.

For instance, if your company sells household appliances, all details of the model, size, manufacturer’s data, applicable manufacturers’ and seller’s warranties, available stock, and other specifications and terms of engagement must be disclosed.

All of this information should be available throughout the purchasing process and be easy for the consumer to find and understand. In addition, this information must be available prior to confirmation of payment[1].

·         Commercial name and company name of the seller; (yes, the trademark is not enough, you also need the name of the commercial company, or in its absence, of the natural person or persons who commercialize it).

·         Tax ID of the seller.

·         Physical address and e-mail of the seller.

·         Customer service e-mail address.

·         The price, including applicable taxes, and any other applicable costs, for example, shipping costs, insurance, etc. Clarification: each item must be itemized, but the total amount to be paid by the consumer must also be provided.

·         Promotions and bonuses, with precise indication of the start and end dates, as well as their modalities, conditions and applicable limitations.

·         The available payment methods, number of installments, applicable interest rate and total financial cost.

Regarding offers and promotions, it should be noted that Resolution 283 (as discussed in the following section) prohibits the use of labels or tags containing information on offers, promotions or discounts whose compliance cannot be guaranteed or assured by the manufacturer or importer in their subsequent marketing.

As SIFIRE comes into force on April 30, 2021, the labels and tags of food, beverages, perfumery, grooming, personal care and household cleaning products suitable for consumption must be submitted for approval before being marketed throughout the national territory. The system is mandatory and requires the obliged companies to provide specific documentation of their products, color graphics of the label and label for each of its presentations; data of the importer/manufacturer; brand or model, article or product name, country of origin, description and composition of the manufactured or imported products; complete information of its components, among others, which will have the character of a sworn statement.

·         The consumer must be able to read, download and save them.

As the Terms and Conditions are considered adhesion contracts, this implies that the following must be complied with:

·         They must be published, along with any other general and particular conditions of adhesion predisposed.

·         In the case of registered consumers, the terms of the contract or TAC, as well as any applicable special offers or promotions, must be made available within their registered user account.

·         IMPORTANT! The standard contracts and terms and conditions shall be provided under the following name: “Contratos de adhesión – Ley N° 24.240 de Defensa del Consumidor”.

·         Shall be complete, clear and easily legible;

·         Not contain references or references to texts or documents that are not delivered or made available on the spot; and

·         Must be “summarized” to the consumer just before the consumer confirms the transaction. The rule states textually that a “brief summary emphasizing the most significant clauses” must be made available.

In relation to this matter, we recommend our previous article on the subject available at Lerman&Szlak – cancellation button.  

ü  landline telephone services;

ü  mobile telephone services;

ü  Internet access services;

ü  subscription radio broadcasting services;

ü  prepaid medical services;

ü  subscription services to newspapers or magazines in paper or digital format;

ü  subscription services to databases; travel assistance services;

ü  medical emergency services and/or sanitary transfers of persons;

ü  subscription services to clubs and/or gymnasiums;

ü  credit card issuance contracts with non-bank issuers; and

ü  subscription to periodic donations with automatic debit to civil associations.

The “Cancel Button” consists of a link through which the consumer may request the cancellation of the contracted service. The button must be easily and directly accessible from the seller’s home page.

The Federal One-Stop Shop is a channel set up at the national level to receive consumer complaints from all over the country and their subsequent referral to the provincial system.